Financial Services Guide
Version 1.0 - Effective January 2024
About This Guide
This Financial Services Guide (FSG) provides you with important information about the financial services offered by Tradingpool Pty Ltd and AFSL Holdings Australia Pty Ltd. This guide will help you decide whether to use our services and understand what to expect.
Who We Are
Tradingpool Pty Ltd
- ABN: 31 670 865 497
- Status: Corporate Authorised Representative
- CAR Number: 1306707
- Authorizing Licensee: AFSL Holdings Australia Pty Ltd
AFSL Holdings Australia Pty Ltd
- AFSL Number: 460940
- Address: Level 5, 126 Phillip Street, Sydney NSW 2000
- Status: Australian Financial Services Licence Holder
Financial Services We Provide
Under our authorization, we provide:
- Financial product education and training services
- General financial product information
- Trading strategy education
- Market analysis and commentary for educational purposes
What We Do NOT Provide
We do NOT provide:
- Personal financial advice
- Investment recommendations tailored to your personal circumstances
- Portfolio management services
- Direct trading services
- Custody or settlement services
General Advice vs Personal Advice
Any information we provide is general advice only. This means:
- It has not been prepared taking into account your personal financial situation, needs, or objectives
- It may not be appropriate for your circumstances
- You should consider seeking personal financial advice before making any investment decisions
Our Fees and Charges
Our revenue comes from:
- Subscription fees for premium educational content
- One-time payments for specific courses or programs
- No ongoing fees or commissions from third-party products
All fees are disclosed before purchase and are payable directly to us. We do not receive any commissions from financial product issuers or third parties for the educational services we provide.
Professional Indemnity Insurance
We maintain professional indemnity insurance that satisfies the requirements of section 912B of the Corporations Act 2001. Our insurance covers us for claims made against us by clients as a result of our conduct in the provision of financial services.
Certificate Number: B1969DS2400001
Complaints and Disputes
If you have a complaint about our services, please contact us first through our Discord community or support channels. We will endeavor to resolve your complaint within 30 days.
If your complaint cannot be resolved to your satisfaction, you may refer the matter to the Australian Financial Complaints Authority (AFCA):
- Website: www.afca.org.au
- Email: info@afca.org.au
- Phone: 1800 931 678
- Mail: GPO Box 3, Melbourne VIC 3001
Privacy
We are committed to protecting your privacy. Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.
Important Disclaimer
This FSG provides a summary of our services. You should read this guide carefully and consider whether our services are appropriate for your needs. If you require personal advice, you should consult a licensed financial adviser who can consider your personal circumstances.
Contact Information
For questions about this Financial Services Guide or our services, please contact us through our Discord community or available support channels.